Delivery, Installation and Services
We offer a delivery and installation service on all the products that we sell.
Once you have purchased the item, we can then arrange a convenient time and date that suits you.
Freestanding Laundry, Dishwasher and Refrigeration connections
This service includes:
The removal of all packaging.
The removal of transit bolts where applicable.
Disconnection of the old appliance where possible.
Removal of the old appliance if disconnection is possible. Where an old
appliance is disposed of, once removed from a customer’s home, it is non-
returnable and all rights to it are waived.
Disposal of old appliances is - £10.00 for washing machines, tumble dryers dish washers,
- £30.00 for Refrigeration Items
Installation of the new appliance includes:
1. a) Connection of washing machine and dishwasher inlet hoses
to existing house-hold water pipes and ensuring a watertight connection.
b) Connection of the waste hose to a stand-pipe or existing under-sink
2. Connection of the appliance to an accessible standard 13 amp three-pin
3. Testing the appliance to ensure good working order.
(Please note that new refrigeration products should be left to stand and
settle for 24 hrs before initial use.)
Please note that our service does “not” include the following:
Repairing or amending any discovered faults to existing house-hold
Any alterations to kitchen cabinets, removal of doors, worktops, tiling or
flooring required to ensure the safe installation of the appliance.
Removal of the moulded plug, extending electrical wiring or hard-wiring into an
Installation of the appliance more than 1.5 metres away from the accessible
TV , L.C.D , Plasma , Home Cinema , Video and DVD
Our home installation service includes, pre-assembly of individual stands and the set-up, tuning in and appropriate connection of all products purchased from us. We can also connect pre-existing audio & video equipment, however these items will need to be compatible with your new products and deemed to be in good working order by our installers.
Our service does “not” include: Wall mounting: Wall channelling: Wire tidying (under carpets, behind skirting boards) If you require these services, we can recommend you a trusted installer(s).
Please note, that if you have poor quality aerial reception due to either weak transmission or inappropriate aerials, we cannot be held responsible for any associated problems that this may cause.
Our 'Standard' installation service does not include freestanding cookers or built-in products.
Terms and Conditions
Please note that times given for deliveries are approximate.
If you are planning to take time off work to accept a delivery please ensure that your appointment has been confirmed.
If you have been given an estimated time of delivery for orders, it should not be assumed that this is a confirmed booking for delivery.
In the event that you are unable to take delivery at the prescribed time, please ring the store on 0208 504 7500 soon as possible, to re-arrange a convenient time.
Before our arrival, please ensure that our delivery staff can safely transport the product into the designated room. We do our very best to deliver your appliances in perfect condition. Unfortunately on some occasions things may get damaged.
It is therefore VERY IMPORTANT THAT THE MACHINES ARE INSPECTED AT THE TIME OF DELIVERY. DO NOT SIGN THE DELIVERY NOTE UNTIL THE GOODS HAVE BEEN CHECKED THOROUGHLY.
Signing the delivery note as ‘unchecked’ or ‘unexamined’ is still an acceptance of the goods.
PLEASE REPORT ANY DAMAGES TO US BY PHONE IMMEDIATELY ON 0208 504 7500.
Naturally we are unable to accept liability for damages or errors if the goods have been installed, or you have had the appliances in your possession for more than 7 (seven) days.
If you wish to return an item that was not an error on our part, we will ask the manufacturer to accept a return. This can incur charges as high as 25% for transportation. We will always attempt to keep this charge to a minimum i.e. sufficient to cover costs. Special, custom-built appliances such as range cookers, American refrigeration and some cooker hoods are normally not returnable unless faulty.