Important information regarding Coronavirus (Covid-19)
We’re still open online and delivering, but have temporarily closed our stores until further notice.
(Latest update: 24/03/2020 Time: 17:30)
We’re open online, but due to high demand, our delivery lead times may be longer than usual. Please bear with us, we’ll get your orders to you as quickly as possible.
We don’t want to inundate you with emails but please contact us:- email@example.com.
Based on latest government advice, to protect our customers and colleagues, we have temporarily closed all stores until further notice.
If you have Click & Collect orders, these will be cancelled and automatically refunded. Please re-order online for home delivery. If you have a product for repair please email your Make, Model and serial number and we will give free advice about a repair or replacement , we’ll be in touch directly.
Update on our delivery for big items
For delivery of large items (TVs and kitchen appliances) - we’re taking extra precautions and providing contact free deliveries where we can
We want to keep our colleagues visiting customers’ homes safe, and with that in mind, we’re stopping all but our critical, specialist installation services – Fridge Freezer, Cooker, Oven, hob and Washer install.
We think this is vital to keep the basics of family life going so we’ll keep doing it, but we’re taking major safety precautions;
Please keep at least 2m away from our install crews at all times
If you can, stay in another room away from where our install crews are working – they’ll still get you to check everything is working OK before they leave
Our install crews are also following the latest government advice on self-isolation – this means that some install services may be changed last minute – please bear with us, we will get to you as quick as we can
All installations are completed at the discretion of our install teams. If we’re unable to complete your install for any reason, we’ll discuss alternative arrangements with you.
If you’ve already placed an order for a different install service, we’re really sorry, but we’ll be in touch to cancel. We want to make sure we’re limiting contact where possible to protect our colleagues and our customers. We’ll automatically refund this part of your order, please bear with us whilst we do this. Your delivery will go ahead as planned.